Terms of Sale | Ridgeline Cyber Defence

Last updated: March 2026

These Terms of Sale ("Terms") govern your purchase of digital products and implementation services from Ridgeline Cyber Defence ("we", "us", "our") via our website ridgelinecyber.com ("Site") and related channels.

By placing an order or engaging our services, you agree to these Terms. If you do not agree, do not purchase any products or engage our services.

1. About Us & Contact

Ridgeline Cyber Defence is a sole trader registered in the United Kingdom.

Email: [email protected]

2. What We Sell

We provide two categories of offering:

Digital Products — downloadable documentation toolkits (e.g., Microsoft Word documents, Excel workbooks, PDFs, templates, HTML applications) delivered via instant download or email link after payment.

Implementation Services — fixed-price documentation customisation and creation services, delivered asynchronously. Services are governed by these Terms and, where applicable, by a separate Service Agreement issued prior to engagement. In the event of conflict between these Terms and the Service Agreement, the Service Agreement prevails for that engagement.

3. Licence — Digital Products

Upon full payment, we grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to:

Download, store, and use the product for your internal business purposes.
Edit, customise, and rebrand templates for use within your organisation.
Make reasonable backup copies.

You may not:

Resell, redistribute, share, rent, lease, or make the product available to third parties (including on file-sharing sites, consultancy deliverables to multiple clients, or public repositories).
Remove copyright or trademark notices.
Reverse-engineer, decompile, or create derivative works for resale.
Use the product in any unlawful, defamatory, or infringing way.

The licence covers one organisation (one legal entity). For multi-entity deployments or consultancy use across multiple clients, contact us for appropriate licensing.

Ownership of all products remains with us. You purchase a licence, not ownership. All intellectual property rights are reserved.

4. Licence — Implementation Services Deliverables

Documentation created through our implementation services is delivered under the same licence terms as digital products (Section 3), unless the Service Agreement specifies otherwise. Upon full payment, the customised documentation is yours to use, edit, and maintain within your organisation.

5. Ordering & Payment

Digital Products:

Orders are placed via the Site checkout.
Prices are in USD. VAT/sales tax is handled by our Merchant of Record where applicable.
Payment is processed securely via Lemon Squeezy and/or Stripe. We do not store full card details.
Your order is an offer to buy. We accept it (and the contract forms) when we send the download link or confirmation email.
We may refuse or cancel orders (e.g., pricing errors, suspected fraud) and refund any payment made.

Implementation Services:

Services are engaged by completing an intake form, receiving a Service Agreement and invoice, and making payment.
Payment is invoiced via Stripe. Payment terms are specified in the Service Agreement (typically payment in full before work begins).
Work does not begin until payment is received.

6. Delivery & Access

Digital Products: Delivered instantly via download link or email after payment. It is your responsibility to have compatible software and devices to access the files.

Implementation Services: Delivered to a shared folder or via email within the timeframe specified in the Service Agreement (typically 1–2 weeks from intake). Delivery includes one revision cycle as described in the Service Agreement.

If you cannot access files due to a technical issue on our end, contact us and we will re-provide access free of charge.

7. Cancellations & Refunds — Digital Products

Due to the instant and non-returnable nature of digital products, all sales of downloadable digital content are final once delivered.

By completing your purchase and proceeding to download, you consent to immediate delivery and acknowledge that this waives any right to cancel once supply begins.

Once you download or access the product, no refund is available for change of mind, accidental purchase, or deciding you no longer need it.

8. Cancellations & Refunds — Implementation Services

Before delivery: You may cancel the engagement at any time before the completed documentation is delivered. If you cancel after payment but before delivery, your payment will be refunded in full.
After delivery: Once the customised documentation has been delivered, no refund is available. The deliverables are digital products created specifically for your organisation and cannot be returned.
During the revision cycle: The revision cycle is included in the service. If you have not provided revision feedback within the timeframe specified in the Service Agreement, the deliverables are deemed accepted.

9. Faulty or Non-Conforming Products

Nothing in these Terms affects your statutory rights. Digital content must be of satisfactory quality, fit for purpose, and as described.

If a product or service deliverable fails these standards (e.g., corrupted file, missing content, significant errors making it unusable, materially not as described):

We will first offer to repair or replace (e.g., corrected file, alternative link) free of charge, within a reasonable time.
If repair or replacement fails or is impossible, you may request a price reduction or, where appropriate, a full refund.

To claim: Contact us promptly (ideally within 14–30 days of discovering the issue) with order details, evidence, and a description of the problem. We aim to respond within 48 hours (Monday–Friday).

Refunds (if agreed) will be processed within 14 days via the original payment method.

See our full Refund Policy for details.

10. Our Liability

Our total liability for any claim arising from a product or service is limited to the price you paid for that product or service.
We are not liable for indirect, consequential, or incidental losses, including lost profits, lost data, lost business opportunity, or business interruption.
Our products and services provide documentation and templates. They do not constitute legal, regulatory, or professional advice. We do not warrant that use of our products or services will result in certification, audit success, or regulatory compliance. You are responsible for implementing and operating the controls described in the documentation.
Nothing in these Terms excludes our liability for death or personal injury (negligence), fraud, or statutory rights that cannot be limited by law.

11. Intellectual Property & Copyright

All products and service deliverables are protected by copyright and other intellectual property laws. The licence granted in Sections 3 and 4 is the full extent of your rights. Unauthorised use may lead to legal action.

12. Events Beyond Our Control

We are not liable for delays or failures due to events outside our reasonable control (e.g., internet outages, cyber-attacks, natural disasters, pandemic, government action).

13. Changes to These Terms

We may update these Terms. The version in effect at the time of your purchase or engagement applies to that transaction. Significant changes will be notified on the Site.

14. Governing Law & Disputes

These Terms are governed by English law. Disputes are subject to the non-exclusive jurisdiction of the English courts.

15. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, the relevant product description, and (for services) the Service Agreement, form the full agreement. No other statements apply unless confirmed in writing.

Thank you for choosing Ridgeline Cyber Defence.